Troubleshooting
Start with the simplest, most likely checks and find out whether the issue is your internet, app or device.
Smart Check in Two Minutes
Check Your Internet
Run a speed test and temporarily pause downloads and unnecessary devices.
Restart Everything
Close the app, restart your device and router, then try a different channel.
Check Your Details
Make sure there are no extra spaces in the username or URL.
Isolate the Cause
Try another network or app to determine whether the issue is the connection or player.
Choose the Problem
Buffering or Freezing
- Temporarily reduce the quality.
- Use Ethernet or 5 GHz Wi-Fi.
- Clear the app cache.
No Channels Available
- Check the subscription expiry date.
- Reload the channel list.
- Check the server URL.
The App Rejects My Details
- Enter the details manually.
- Make sure Xtream Codes is selected.
- Try another compatible app.
Audio or Subtitles
- Change the audio track.
- Enable an external player.
- Update the app and device.
Before Contacting Support
Device Information
Example: Samsung 2022 or Android Box 11.
Accurate Description
Does the problem affect every channel or only one? Did it start today?
Alternative Test
Mention the result when testing on mobile data or another app.
Quick Answers
Why does it work on my phone but not on my TV?
The cause is usually the TV app or network connection. Try the same details in another app and check the network settings.
What internet speed is recommended?
It depends on quality, but stability matters most. Try 15 Mbps for HD and 30 Mbps or more for 4K with a stable connection.
Is a VPN required?
Not always. Use one only if support recommends it, after testing the normal connection first.