{"id":1085,"date":"2026-08-17T19:35:59","date_gmt":"2026-08-17T19:35:59","guid":{"rendered":"https:\/\/tvstrong4k.com\/?page_id=1085"},"modified":"2026-08-17T19:35:59","modified_gmt":"2026-08-17T19:35:59","slug":"support","status":"publish","type":"page","link":"https:\/\/tvstrong4k.com\/en\/support\/","title":{"rendered":"Troubleshooting"},"content":{"rendered":"<style>.ts-hub{direction:rtl;font-family:Cairo,Arial,sans-serif;color:#eaf2ff;background:#07111f;padding:0 0 64px}.ts-wrap{max-width:1120px;margin:auto;padding:0 20px}.ts-hero{padding:72px 20px;background:radial-gradient(circle at 80% 20%,#174b9a 0,transparent 38%),linear-gradient(135deg,#07111f,#0b2246);text-align:center}.ts-kicker{display:inline-block;color:#77a8ff;background:#102b53;border:1px solid #2459a2;padding:7px 14px;border-radius:999px;font-weight:700}.ts-hero h1{font-size:clamp(34px,6vw,64px);margin:18px 0 12px;color:#fff}.ts-hero p{font-size:19px;line-height:1.9;color:#c8d6eb;max-width:780px;margin:auto}.ts-actions{display:flex;gap:12px;justify-content:center;flex-wrap:wrap;margin-top:28px}.ts-btn{display:inline-block;padding:14px 24px;border-radius:12px;background:#2463c4;color:#fff!important;text-decoration:none;font-weight:800}.ts-btn.alt{background:transparent;border:1px solid #4e6e99}.ts-section{padding:56px 0}.ts-section h2{font-size:34px;color:#fff;margin:0 0 14px}.ts-lead{color:#aebed4;line-height:1.9}.ts-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(240px,1fr));gap:18px;margin-top:28px}.ts-card{background:#0d1b2f;border:1px solid #203653;border-radius:18px;padding:24px;box-shadow:0 12px 35px #0003}.ts-card h3{color:#fff;margin-top:0;font-size:21px}.ts-card p,.ts-card li{color:#b9c8dc;line-height:1.8}.ts-card a{color:#79aaff;font-weight:700;text-decoration:none}.ts-step{display:flex;gap:16px;align-items:flex-start}.ts-num{min-width:42px;height:42px;border-radius:12px;background:#2463c4;display:grid;place-items:center;font-weight:900}.ts-note{background:#102b53;border-right:4px solid #5b92e5;padding:20px;border-radius:12px;color:#dbe8fb}.ts-search{background:#0b1728;border:1px solid #29466d;border-radius:16px;padding:22px;margin-top:28px}.ts-search input{width:100%;box-sizing:border-box;padding:14px;border:1px solid #35567f;border-radius:10px;background:#07111f;color:#fff;font-size:16px}.ts-article{display:block}.ts-article small{color:#6683aa}.ts-faq details{background:#0d1b2f;border:1px solid #203653;border-radius:12px;padding:18px;margin:12px 0}.ts-faq summary{cursor:pointer;font-weight:800;color:#fff}.ts-faq p{color:#b9c8dc;line-height:1.8}@media(max-width:600px){.ts-hero{padding:52px 16px}.ts-section{padding:40px 0}.ts-section h2{font-size:28px}}<\/style>\n<p><main class=\"ts-hub\"><\/p>\n<section class=\"ts-hero\">\n<div class=\"ts-wrap\"><span class=\"ts-kicker\">Fast and Clear Diagnostics<\/span><\/p>\n<h1>Troubleshooting<\/h1>\n<p>Start with the simplest, most likely checks and find out whether the issue is your internet, app or device.<\/p>\n<div class=\"ts-actions\"><a class=\"ts-btn\" href=\"#diagnose\">Start Diagnostics<\/a><a class=\"ts-btn alt\" href=\"https:\/\/wa.me\/966530966392?text=\u0645\u0631\u062d\u0628\u0627\u064b\u060c%20\u0627\u062a\u0628\u0639\u062a%20\u062e\u0637\u0648\u0627\u062a%20\u062d\u0644%20\u0627\u0644\u0645\u0634\u0643\u0644\u0629%20\u0648\u0645\u0627\u0632\u0627\u0644\u062a%20\u0645\u0633\u062a\u0645\u0631\u0629\">Contact Support<\/a><\/div>\n<\/div>\n<\/section>\n<section class=\"ts-section\" id=\"diagnose\">\n<div class=\"ts-wrap\">\n<h2>Smart Check in Two Minutes<\/h2>\n<div class=\"ts-grid\">\n<article class=\"ts-card ts-step\"><span class=\"ts-num\">1<\/span><\/p>\n<div>\n<h3>Check Your Internet<\/h3>\n<p>Run a speed test and temporarily pause downloads and unnecessary devices.<\/p>\n<\/div>\n<\/article>\n<article class=\"ts-card ts-step\"><span class=\"ts-num\">2<\/span><\/p>\n<div>\n<h3>Restart Everything<\/h3>\n<p>Close the app, restart your device and router, then try a different channel.<\/p>\n<\/div>\n<\/article>\n<article class=\"ts-card ts-step\"><span class=\"ts-num\">3<\/span><\/p>\n<div>\n<h3>Check Your Details<\/h3>\n<p>Make sure there are no extra spaces in the username or URL.<\/p>\n<\/div>\n<\/article>\n<article class=\"ts-card ts-step\"><span class=\"ts-num\">4<\/span><\/p>\n<div>\n<h3>Isolate the Cause<\/h3>\n<p>Try another network or app to determine whether the issue is the connection or player.<\/p>\n<\/div>\n<\/article>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"ts-section\">\n<div class=\"ts-wrap\">\n<h2>Choose the Problem<\/h2>\n<div class=\"ts-grid\">\n<article class=\"ts-card\">\n<h3>Buffering or Freezing<\/h3>\n<ul>\n<li>Temporarily reduce the quality.<\/li>\n<li>Use Ethernet or 5 GHz Wi-Fi.<\/li>\n<li>Clear the app cache.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/tvstrong4k.com\/en\/elementor-891\/\">Buffering Guide \u2192<\/a><\/article>\n<article class=\"ts-card\">\n<h3>No Channels Available<\/h3>\n<ul>\n<li>Check the subscription expiry date.<\/li>\n<li>Reload the channel list.<\/li>\n<li>Check the server URL.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/wa.me\/966530966392?text=\u0645\u0631\u062d\u0628\u0627\u064b\u060c%20\u0627\u0644\u0642\u0646\u0648\u0627\u062a%20\u0644\u0627%20\u062a\u0638\u0647\u0631%20\u0644\u062f\u064a\">Request an Account Check \u2192<\/a><\/article>\n<article class=\"ts-card\">\n<h3>The App Rejects My Details<\/h3>\n<ul>\n<li>Enter the details manually.<\/li>\n<li>Make sure Xtream Codes is selected.<\/li>\n<li>Try another compatible app.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/tvstrong4k.com\/en\/elementor-885\/\">Choose Another App \u2192<\/a><\/article>\n<article class=\"ts-card\">\n<h3>Audio or Subtitles<\/h3>\n<ul>\n<li>Change the audio track.<\/li>\n<li>Enable an external player.<\/li>\n<li>Update the app and device.<\/li>\n<\/ul>\n<p><a href=\"https:\/\/tvstrong4k.com\/en\/%d8%a7%d9%84%d8%a3%d8%b3%d8%a6%d9%84%d8%a9-%d8%a7%d9%84%d8%b4%d8%a7%d8%a6%d8%b9%d8%a9-%d8%b9%d9%86-iptv\/\">Frequently Asked Questions \u2192<\/a><\/article>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"ts-section\">\n<div class=\"ts-wrap\">\n<h2>Before Contacting Support<\/h2>\n<div class=\"ts-note\">Send your device type, app name, a screenshot of the error and your speed-test result. Never share your password publicly.<\/div>\n<div class=\"ts-grid\">\n<article class=\"ts-card\">\n<h3>Device Information<\/h3>\n<p>Example: Samsung 2022 or Android Box 11.<\/p>\n<\/article>\n<article class=\"ts-card\">\n<h3>Accurate Description<\/h3>\n<p>Does the problem affect every channel or only one? Did it start today?<\/p>\n<\/article>\n<article class=\"ts-card\">\n<h3>Alternative Test<\/h3>\n<p>Mention the result when testing on mobile data or another app.<\/p>\n<\/article>\n<\/div>\n<\/div>\n<\/section>\n<section class=\"ts-section ts-faq\">\n<div class=\"ts-wrap\">\n<h2>Quick Answers<\/h2>\n<details>\n<summary>Why does it work on my phone but not on my TV?<\/summary>\n<p>The cause is usually the TV app or network connection. Try the same details in another app and check the network settings.<\/p>\n<\/details>\n<details>\n<summary>What internet speed is recommended?<\/summary>\n<p>It depends on quality, but stability matters most. Try 15 Mbps for HD and 30 Mbps or more for 4K with a stable connection.<\/p>\n<\/details>\n<details>\n<summary>Is a VPN required?<\/summary>\n<p>Not always. Use one only if support recommends it, after testing the normal connection first.<\/p>\n<\/details>\n<\/div>\n<\/section>\n<p><\/main><\/p>","protected":false},"excerpt":{"rendered":"<p>\u062a\u0634\u062e\u064a\u0635 \u0633\u0631\u064a\u0639 \u0648\u0648\u0627\u0636\u062d \u062d\u0644\u0648\u0644 \u0627\u0644\u0645\u0634\u0627\u0643\u0644 \u0627\u0628\u062f\u0623 \u0628\u0627\u0644\u0641\u062d\u0635 \u0627\u0644\u0630\u0643\u064a \u0645\u0646 \u0627\u0644\u0623\u0628\u0633\u0637 \u0625\u0644\u0649 \u0627\u0644\u0623\u0643\u062b\u0631 \u0627\u062d\u062a\u0645\u0627\u0644\u064b\u0627\u060c \u0648\u0627\u0639\u0631\u0641 \u0645\u062a\u0649 \u062a\u0643\u0648\u0646 \u0627\u0644\u0645\u0634\u0643\u0644\u0629 \u0645\u0646 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0623\u0648 \u0627\u0644\u062a\u0637\u0628\u064a\u0642 \u0623\u0648 \u0627\u0644\u062c\u0647\u0627\u0632. \u0627\u0628\u062f\u0623 \u0627\u0644\u062a\u0634\u062e\u064a\u0635\u062a\u0648\u0627\u0635\u0644 \u0645\u0639 \u0627\u0644\u062f\u0639\u0645 \u0641\u062d\u0635 \u0630\u0643\u064a \u062e\u0644\u0627\u0644 \u062f\u0642\u064a\u0642\u062a\u064a\u0646 1 \u0627\u0641\u062d\u0635 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a \u0634\u063a\u0651\u0644 \u0627\u062e\u062a\u0628\u0627\u0631 \u0633\u0631\u0639\u0629 \u0648\u0623\u0648\u0642\u0641 \u0627\u0644\u062a\u0646\u0632\u064a\u0644\u0627\u062a \u0648\u0627\u0644\u0623\u062c\u0647\u0632\u0629 \u063a\u064a\u0631 \u0627\u0644\u0636\u0631\u0648\u0631\u064a\u0629 \u0645\u0624\u0642\u062a\u064b\u0627. 2 \u0623\u0639\u062f \u062a\u0634\u063a\u064a\u0644 \u0627\u0644\u0633\u0644\u0633\u0644\u0629 \u0623\u063a\u0644\u0642 \u0627\u0644\u062a\u0637\u0628\u064a\u0642\u060c \u0623\u0639\u062f \u062a\u0634\u063a\u064a\u0644 \u0627\u0644\u062c\u0647\u0627\u0632 \u0648\u0627\u0644\u0631\u0627\u0648\u062a\u0631\u060c \u062b\u0645 \u062c\u0631\u0651\u0628 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_joinchat":[],"footnotes":""},"class_list":["post-1085","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/tvstrong4k.com\/en\/wp-json\/wp\/v2\/pages\/1085","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/tvstrong4k.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/tvstrong4k.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/tvstrong4k.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/tvstrong4k.com\/en\/wp-json\/wp\/v2\/comments?post=1085"}],"version-history":[{"count":1,"href":"https:\/\/tvstrong4k.com\/en\/wp-json\/wp\/v2\/pages\/1085\/revisions"}],"predecessor-version":[{"id":1086,"href":"https:\/\/tvstrong4k.com\/en\/wp-json\/wp\/v2\/pages\/1085\/revisions\/1086"}],"wp:attachment":[{"href":"https:\/\/tvstrong4k.com\/en\/wp-json\/wp\/v2\/media?parent=1085"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}