Requesting a Refund
You may request a refund review within 7 days of purchase if the service cannot be made to work after giving technical support a reasonable opportunity to investigate.
Cases That Are Usually Not Eligible
- Poor internet performance or device incompatibility that was not disclosed before purchase.
- Sharing subscription details or exceeding usage limits.
- Changing your mind after substantial use of the service.
How to Submit a Request
Contact us with your order number, payment date, device type and a description of the problem. We will review the request and notify you of the outcome and next steps.
Processing Time
When a refund is approved, the time for funds to appear depends on the payment method, bank or payment provider.